FAQ

Q: How can you offer such low prices?
A: At Brandnamesdiscounts.com, you take advantage of our direct relationship with the manufacture. This completely eliminates the retail store, and all those costly retail "overhead" markups are gone forever!

Q: When should I expect delivery?
A: Virtually all our products leave the warehouse by the second business day after you order; many times it's faster than that. During heavy shopping seasons, it may take up to three days to leave the warehouse.

Q: What if I need warranty service?
A: All of our suppliers hold to the strictest standards of quality control, and all of our products are fully warranted by the manufacturer. If by chance you receive a product which is defective, the manufacturer's warranty information and service address will be clearly marked on or in the package you receive. If your product is damaged in shipping, the issue can quickly be resolved by notifying UPS and USPS. If you ever have questions not answered by the manufacturer or by UPS and USPS, please contact us at service@brandnamesdiscounts.com

Q: What if I want to return something?
A: Our products are top quality name brand merchandise, but we understand that sometimes you just aren't happy with something you purchase, whether in a physical store or online. You can return any item for any reason for a refund within 30 days of purchase. Returns must be in resalable condition, with ALL original materials and packing, and the customer is responsible for return shipping. If you do want to return, please first email us at return@brandnamesdiscounts.com for a RA (return authorization) number.

More return policies for electronic products:

Any unopened products may be returned for a refund of the purchase price of the returned items, not including shipping within 30 days from date of purchase. Refunds of opened items that are not defective will be taken on a case-by-case basis, and will usually be accepted if returned in new condition with all the original packing, documents and the retail box. Customer is responsible for freight back to us. Our goal is 100% customer satisfaction within logical boundaries. We reserve the right to reject any abused or misused return.

If you request a RA number for a product and we receive it without the original serial numbers, part numbers, and/or the original packaging, your RA may be rejected and returned to you without any exchange, or refund. If you receive your product and you find that it has physical damages to the product, we must be informed within 48 hours after you receive it. Failing to inform us will result in a denied RA.

Q: Why would an item be out of stock when it still appears on your site?
A: Because of the great deals we offer, many of our products sell out quickly. In addition, because many of our products are 'close outs,' when they are gone, they are gone. To avoid missing out on our featured items, we encourage you to act quickly.

Q: Do you ever restock items that are sold out?
A: Yes, we are occasionally able to restock items. However, because some of our products are close outs, we recommend that you take immediate advantage of our great deals and place your order without delay.

Q: How safe is my credit card information?
A: When you buy from brandnamesdiscounts.com, your credit card purchase is processed in real time through the Paymentech, a secure eCommerce server run by Yahoo!. Then your order is encrypted with PGP before being sent to Brandnamesdiscounts.com. Your card couldn't be safer!